Is there a minimum order quantity?
No. You can order one cupcake, if you want.
How do I store the cupcakes?
The cupcakes are best stored in the fridge for up to 12 days. They are best served at room temperature, so take the cupcakes out of the fridge a few hours before serving.
Are the cupcakes suitable for vegetarians?
Yes, all our cupcakes are vegetarian friendly.
Do the cupcakes contain alcohol?
Our cupcakes do not contain alcohol, but we have seasonal cupcakes which might contain alcohol and they are labelled as such. Our cocktail range of cupcakes contains alcohol.
Does the vanilla you use in your cupcakes, contain alcohol?
We only use vanilla powder in all our cupcakes, which doesn’t contain any alcohol.
Can the jars be customised?
The labels on the jars can be customised with either images or text, at an extra charge. We suggest our customers have the design done professionally and emailed to us in JPEG format. The dimensions of the circular label is 50mm in diameter and the image should have a resolution of at least 300dpi.
Can I choose the colour of the ribbons on the jars?
You are welcome to choose the colour(s) of the ribbons that goes around the jars, at no extra cost if it’s from our current range of ribbons. But, if you choose a colour that we do not have available, then we’ll order it for you and pass the cost onto you.
How much notice do you require for large orders?
We usually require 2 months notice for large orders. But you are welcome to call us on 020 8689 2736 to see if we can fit you in, if you need the cupcakes at short notice.
What are the payment terms for large orders?
For large orders, we require a non refundable 30% deposit on the total amount as soon as we send you an invoice and the balance is required a week before delivery.
Why is the cost of postage so high?
All our cupcakes are delivered within 24 hours of being despatched, to ensure you receive them in excellent condition.
Where do you deliver to?
We currently deliver to mainland UK only. But if customers in Dubai or Bahrain are interested, we can arrange to air freight the cupcakes to them at an extra charge.
What are your delivery times?
Our courier service delivers Tuesday to Friday between 8am and 4pm. A signature is required on delivery. If there is no one available at the delivery address, a card will be left, so that you can call them to re-arrange delivery. Deliveries can be made on a Saturday but there’s an extra charge on top of the standard delivery charge.
Why don’t you make deliveries on Mondays?
If the cupcakes are being sent our via 24 hours delivery service, we do not make deliveries on Mondays, because in order for them to be delivered on Monday we have to despatch them on the previous Friday. They then spend the weekend in a warehouse before being delivered on the Monday. But, if you live in London and must have your cupcakes delivered on Monday, we can arrange same day deliveries via courier at an extra charge.